Client Support Specialist

Location: San Diego, CA (Onsite)
Pay: $20.00 - $23.00/hour DOE
Schedule: Full-Time | Monday-Friday
Position Type: Contract-to-Hire

About the Role

A growing organization is seeking a Client Support Specialist to serve as the primary point of contact for customers while delivering exceptional service and support. This role is ideal for someone who enjoys building relationships, solving issues, and creating a positive customer experience. The successful candidate will work closely with internal departments to ensure customer needs are met accurately and efficiently.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and electronic communication channels.
• Provide prompt, professional assistance while resolving questions, concerns, and service requests.
• Maintain accurate customer information and document interactions within company databases and CRM systems.
• Collaborate with operations, sales, and administrative teams to identify and resolve customer issues.
• Track outstanding requests and proactively follow up to ensure timely resolution.
• Process customer orders, account updates, and service-related requests as needed.
• Support customer retention efforts through excellent service and relationship management.
• Consistently meet service standards and key performance expectations.

Qualifications

• Minimum of 2 years of experience in a customer-facing support or service role.
• Strong verbal and written communication skills.
• Proven ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Excellent attention to detail and organizational abilities.
• Comfortable utilizing CRM platforms, Microsoft Office applications, and web-based systems.
• Professional, positive, and solution-oriented approach to customer interactions.

Preferred Attributes

• Strong problem-solving and critical thinking skills.
• Ability to work independently while contributing to a collaborative team environment.
• Adaptability and willingness to learn new systems and processes.
• Commitment to providing an outstanding customer experience.

Join a team that values professionalism, collaboration, and customer satisfaction while offering opportunities for long-term career growth.